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Refund Policy

At TDC Auto, we are dedicated to delivering high-quality auto repair services and ensuring customer satisfaction. Our refund policy is designed to be fair and transparent, addressing rare instances where our service does not meet our high standards.

  1. General Policy:
    Refunds are issued only in exceptional circumstances where we are unable to resolve a significant issue caused by our service. In most cases, if there is an issue with the repair, we will correct it at no additional cost to you.

  2. Eligibility for Refunds:

    • A refund may be considered if we determine that our repair work was not performed correctly and cannot be satisfactorily corrected by our team.

    • Requests for refunds must be made within 30 days of the service date and must be accompanied by a receipt or proof of service.

    • Refunds will not be issued for customer dissatisfaction unrelated to the quality of our work (e.g., changes in personal circumstances or preferences).

  3. Process for Requesting a Refund:

    • Contact us directly at (856) 663-0460 or in person at [insert shop address] to discuss your concern.

    • We will assess the issue and attempt to resolve it through repair or rework at no cost.

    • If a refund is deemed necessary, it will be processed in the original form of payment (e.g., cash, credit card) within 7-14 business days after approval.

  4. Non-Refundable Services:

    • Services performed as agreed upon and to industry standards are not eligible for refunds unless there is a verifiable error on our part.

    • Diagnostic fees, parts installed, or services completed at the customer’s request are non-refundable unless directly related to a service failure.

  5. Payment Terms:
    As we do not accept online payments and all payments are made in person after the work is completed, any approved refunds will be processed promptly to ensure your satisfaction.

We value your trust in TDC Auto and strive to address any concerns promptly and professionally. If you have any questions about this policy or a specific service, please reach out to us at (856) 663-0460 or office@tdcautoshop.com.

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